Overview
Susano Software ("we", "us", "our") operates the susano.re website and related services. This Privacy Policy explains how we collect, use, and protect your information when you use our website and software.
By using our services, you agree to the collection and use of information as described in this policy.
Information We Collect
Information you provide
- Discord account information (username, ID, avatar) via OAuth2 authentication
- Email address when placing an order
- Payment information is processed by third-party payment providers and never stored on our servers
Information collected automatically
- IP address for authentication and security
- Hardware ID (HWID) for license verification
- Windows account username
- Browser type, operating system, and referral URLs
- Cookies for session management and language preferences
How We Use Your Information
- To authenticate your identity and manage your account
- To process transactions and deliver purchased products
- To prevent fraud, account sharing, and unauthorized access
- To provide customer support
- To improve our website and services
We do not sell, trade, or rent your personal information to third parties. We only share information with payment processors to complete transactions.
Cookies
We use cookies to maintain your session, remember your language preference, and improve your browsing experience. You can disable cookies in your browser settings, but some features of the website may not function properly.
Data Security
We implement industry-standard security measures to protect your personal information. All data is stored on secure servers and transmitted over encrypted connections (HTTPS). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
We use the following third-party services:
- Discord OAuth2 for authentication
- Google Analytics for website analytics
- Third-party payment processors for transactions
Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. If you wish to request deletion of your data, please contact us through our Discord server.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
To exercise any of these rights, please contact us through our Discord server.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.